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Cancellation and Refund Policy

How Johar Justice is delivered, how a subscription is cancelled, and when a refund is due.

Effective 25 August 2026 · Published by NutanTech Labs LLP

This page is published in English and Hindi. Where the two differ, the English text governs.

1. Nothing is charged during the pilot

JJ is currently in a launch pilot and access is free. We collect no payment, store no card details and operate no checkout. There is therefore nothing to refund for a pilot account.

The price shown on this site is the planned price after the pilot. If and when paid subscriptions begin, the rest of this policy applies to them.

2. How the service is delivered

JJ is software delivered over the internet. There is nothing to ship. Access is enabled on the account you signed up with, normally immediately and in any case within 24 hours of a successful subscription, and is used through the mobile app and this website.

No physical goods are sold, so no shipping charge, delivery timeline or courier term applies.

3. Cancelling a subscription

A paid subscription can be cancelled at any time from the account portal, or by writing to contact@joharjustice.com. Cancellation stops the next renewal.

After cancelling you keep access for the rest of the period you have already paid for. Your data is not erased by cancelling — erase your account separately if that is what you want.

4. Refunds

  • If you are charged in error — a duplicate charge, a charge after a cancellation, or a charge on an account that never had access — we refund it in full.
  • If a payment succeeds but access is not enabled and we cannot fix it, we refund it in full.
  • A monthly subscription that has been used is not refunded for the unused part of the month; cancel and access continues to the end of the period.
  • We may refund a part-period at our discretion where a prolonged outage on our side made the service unusable.

5. How to ask for a refund

Write to contact@joharjustice.com from the email address on the account, with the date and amount of the charge. We acknowledge refund requests within 3 working days.

An approved refund is returned to the original payment method. Once we have issued it, the time it takes to appear depends on your bank or card issuer — normally 5 to 10 working days.

6. Changes to this policy

This version takes effect on 25 August 2026. Changes are published on this page.